OVERVIEW
At Kriti Ankit, we strive to provide the best possible experience with our astrology services and products. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the conditions under which refunds are issued and the steps to request one.
1. Refund Eligibility
a. Astrology Services
- Consultation Services: Refunds are not available for completed consultations, as astrology services involve personalized insights and time investment.
- Missed Appointments:No refund will be provided for missed appointments unless canceled or rescheduled at least 24 hours in advance.
- Refundable Items: Physical products (e.g., gemstones, yantras, spiritual items) may be returned within [X] days of delivery for a refund, provided they are unused and in their original packaging.
- Non-Refundable Items: Custom-made or personalized items (e.g., custom birth charts, tailored gemstone recommendations) are non-refundable.
2. Conditions for Refunds
Refunds will only be processed if:
- The product is returned in its original condition, free from damage or alterations.
- The refund request is made within the specified return window (7-10 days from delivery).
3. Refund Process
To request a refund, please follow these steps:
- Contact Us Email us at [info@kritiastro.com] or call [+91 9811710555] with your order details and reason for refund.
- Return Approval:
If required by law, to comply with legal obligations, court orders, or government requests. - Business Transfers: Once your request is approved, we will provide instructions for returning the product (if applicable).
- Product Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our refund conditions.
- Refund Issuance: Approved refunds will be processed within [10] business days. The refund will be issued to the original payment method.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after service or product delivery.
- Failure to provide accurate information for astrological services.
- Damaged or used products returned.
- Late refund requests beyond the specified window.
5. Exchanges
If you receive a defective or incorrect product, we will offer a replacement or exchange. Please contact us within [10] days of receiving the item to arrange this.
6. Cancellation Policy
- Service Bookings: Cancellations made at least 24 hours before the scheduled consultation are eligible for a full refund or rescheduling.
- Product Orders: Cancellations are allowed before the product is shipped. Once shipped, the order cannot be canceled, and the standard return policy applies.
7. Contact Us
For any questions or concerns about these terms, please contact us at:
Kriti Ankit
Email: support@kritiastro.com
Phone: +91 9811710555
Address: Delhi
Email: support@kritiastro.com
Phone: +91 9811710555
Address: Delhi